Frequently asked questions.

Newtown Living™ is a professional private rental provider offering its residents brand new houses and apartments. Our homes provide an unparalleled living experience in the most contemporary and stylish houses and apartments. We match you with a home that reflects not only your budget, but how you want to live and use the space you call home. Working closely with partners at every step from acquisition of land, through build to managing tenancies, we’re a host not your landlord!

Our current selection of houses are brand new and our apartments are a stylish conversion of an existing building.

Newtown Living™ is more than a new address – it’s a desirable place to live and be a part of something special. Designed by award-winning architects and complete with bespoke furnishing packages, Newtown Living provide friendly communities across Leicestershire, whether you’re looking for a short or long stay.

There’s no ‘one size fits all’ when it comes to renting, which is why our third party relationships with local furniture package providers allows us to give you that extra support.

We have partnered with furnishing companies to provide exclusive deals on furniture packs to rent and purchase. You can read more about the furniture packs available here.

Alternatively, you can move your existing furniture in and all you need to do is make yourself at home.

To make sure that your home is fit for purpose throughout your tenancy, and identify any potential issues so we can deal with them quickly, our teams conduct property health checks every six months.

We want you to be confident that we’re looking after your home to keep it to the high standard you expect. You’ll be given plenty of notice when we’re going to be coming around, and you don’t have to be present if you don’t want to. Just let us know!

All available properties will come with their EPC (Energy Performance Certificate) which contains details of the property’s efficiency. You will also receive a copy of the EPC as part of your move-in pack.

We will work with you to find a solution if possible, which may include having you pay a proportion of rent up front (6 or 12 months), or providing a guarantor. If you’re concerned about your credit history, give us a call and we’ll talk you through the options available.

We always ensure that any fees are completely aligned with legislation, and that means that since the 1st June 2019 we no longer charge any referencing fees. You will still be required to pay a holding deposit (deductible from your first month’s rent), a security deposit and your first month’s rent up front.

In the first instance please get in touch with us as soon as possible to discuss your situation. If it’s a temporary change, then we will work with you to put together a payment plan to defer or spread out rental payments. We can also look at alternatives such as moving you to a smaller property so you can stay in the Newtown Living™ family.

All our properties will undergo an annual rent review – however this will be in line with market rents at the time of review. We will always inform you of an upcoming rental increase.

Your deposit will be lodged with an external, independent deposit scheme such as the Tenancy Deposit Scheme or Deposit Protection Service. They’ll keep hold of it until you’re due to move out, and also adjudicate any reduction requests to make sure you get back everything that you should.

Rent is paid by Standing Order, which means it is your responsibility to ensure the details and amount are correct.

After you’ve applied for your property, your application will need to go through referencing, where an external party will check all your tenancy details and ensure you’re good to proceed. As always we’ll keep you updated throughout the process so you know what stage you’re at. We will also begin to liaise with you on the estimated move in date.

Properties come available at different times throughout the year, and if you’re moving into a previously occupied home then we will also be arranging a move out date with the current occupiers, whilst allowing enough time to get any cleaning and maintenance done so it’s in perfect condition for you.

If your property is on a brand new development that’s still being built, we will do our best to keep up to date with the build team on progress so we can give you an accurate move in date. As is often the case with construction, we sometimes face unexpected delays – but throughout the process we will keep you as informed as possible so you can start planning your move.

You will be advised on how to collect your keys up to 24 hours before you’re due to move in, once all documentation is confirmed and received along with any upfront payments. You’ll either need to come to a branch with ID to collect, or will be given instructions on receiving keys from a secure pickup centre.

Whilst we do notify all relevant utility companies of your move in, it is a resident’s responsibility to make sure accounts are fully setup and kept up to date with each utility provider.

Please let us know as soon as possible if you think you have lost your keys, so we can arrange for a replacement set and / or your locks to be replaced. Depending on the circumstances of the loss we may need to charge a small fee.

If something does go wrong that you can’t fix yourself, please report this via the FixFlo app, accessible via the app store. You will receive more details when you move in with us.

As with most things in life, there are some T&C’s to ensure the comfort of all our residents. We can only accept small pets and there are limited numbers of pets within each apartment or house.

You will not be charged for any general maintenance requests. Repairs required due to misuse or damage will be chargeable. If you want to put anything on the walls, or carry out your own home improvements, you can put in a request to the team and we’ll be happy to advise you further.

Please report any antisocial behaviour to us as soon as possible, and if appropriate inform the police who we always work closely with when needed. We take disruptive behaviour very seriously and will work with residents to ensure everyone feels safe and secure in your neighbourhood.

If you’re coming up for renewal and would like to stay, just let us know! You can either secure your home for an extended period of time (for as long as you like!) or move onto a monthly rolling contract. We will always get in touch ahead of your tenancy end date to discuss the options with you.

Your deposit will be held by an external deposit protection company whilst we go through our end of tenancy checks.

Before you move out, we will go through a property health check with you, and flag in advance any areas where you may see a deposit deduction if it’s not rectified. This gives you time to get everything in order before you leave, giving you the best chance of getting your full deposit back.

Once you have moved out and we have completed a full property inventory check, we will get in touch with the deposit protection company about any deductions needed. We will stay in contact with you throughout the process and will always ensure that all parties are happy with the final amounts. The deposit scheme act as adjudicators with any disputes to ensure we are always acting fairly.

We’ll be sad to see you go. If you do decide to move, then please let us know as soon as possible and no later than one month before the end of your tenancy. You do need to let us know in writing, email is fine, about ending or extending your tenancy.

We’ll speak to you about any change in condition/ damages to the property or furnishing that are beyond reasonable wear and tear and costs for repair of those.